Can non-members drive WhizzGo cars?
No, as they won't be covered by our insurance. This is a breach of our contract and we will cancel the membership of anyone who allows non-members to drive a WhizzGo car and, in the event of an accident, hold the member who allowed a non-member to drive liable for all costs incurred.

Can WhizzGo members drive a car during another member's booking?
Yes. All our members are covered when driving any WhizzGo car so you can share driving with other members. We will bill the member who made the reservation and only that member's smart card will open the car.

How do I find a WhizzGo car?
You'll find detailed directions to each location on the Locations page.

Where are the WhizzGo cars parked, and will I find them easily?
You'll find directions to each parking place on the Locations page. On-street parking places have "CAR CLUB ONLY" painted on the road, and a "PERMIT HOLDERS ONLY" sign with our logo beneath. Off-street spaces normally have a WhizzGo sign in a prominent place. This means that you will always know where to find the car and always have a parking spot to come back to.

How do I get into a WhizzGo car?
As a member, you will be sent a WhizzGo smart card which is the size of a credit card. When you arrive at a parking place to pick up your booked car, hold the smart card over the reader in the screen for a second or two until you see the green light and hear the doors unlock. Get in the car and then type your PIN number into the on-board computer

What happens if I lose my WhizzGo smart card?
Without your WhizzGo smart card you cannot get into the car, so you will need a replacement card. Email or ring us and we'll send you a replacement WhizzGo smart card by return post. Smart cards are smart but expensive so sadly we will have to charge a £10 fee.

What happens if I lose the car keys during a booking?
Try not to do this!  We have spare keys for every car, but we’ll have to meet you at the car to hand them over and order a replacement key from Citroen.  We will have to pass on the cost of the replacement key to you, and charge a £25 fee for our time.  You may also be liable to pay the costs incurred by any member unable to use the car for their booking as a result.

How can I retrieve something I left in the car?
If the time you booked has not yet expired, just open the car again using your WhizzGo smart card just as you did at the beginning of your booking.   If it has expired, you will not be able to do this so call us on 08444 77 99 66 or email us to let us know.   Members know that they should leave things found in a car, so you'll be able to go back and retrieve your belongings.

What do I do with something I've found in a car?
Call us from the car to tell us and then leave it in the car. We'll track down the owner and let them know.

Will the cars be clean?
We clean and service the cars regularly, inside and out, but you're responsible for taking away your own rubbish and personal items. Disasters do happen, and if they do, please call us from the car and clear up as much as you can. We'll race round and get the car ready for the next member. A cleaning fee of £25 will be charged. Members who leave the car excessively dirty without informing us will be charged £50.  Remember the golden rule: do unto others as you would have others do unto you.

What counts as excessively dirty?
If the next person to use the car complains, we'll clean the car. And then charge you if we agree that the car was excessively dirty.

Can I get the car cleaned myself?
Yes, you can and if you have got the car very dirty we would like you to. We'll reimburse you up to £7.50 for a carwash or valet. You can use the fuel card in the on-board computer to pay for this - and we'll even give you half an hour's driving credit for your trouble (up to one hour a month).

How are the WhizzGo cars maintained?
One of the joys of joining WhizzGo is not having to worry about oil levels, tyre pressures, windscreen washer fluid, brake pads and all the other time-consuming aspects of car ownership. We service our cars following the manufacturer's suggestions and check all fluids and tyre pressures every time we clean the car

What happens when the car runs low on fuel?
Should the fuel gauge drop below two units full, we ask members to fill the tank using the Allstar fuel card in the onboard computer. You can use this card at all service stations displaying the Allstar sign - over 90% do, including supermarket garages.  You'll probably find you don't need to do this very often.  If by chance you are at a garage which doesn't accept the card, keep the receipt and send it to us for reimbursement. 

Who pays for fuel?
WhizzGo.

Who fills up with fuel?
Members are required to leave the car with at least 2 units of fuel. There is a fuel card in the on-board computer, and you can use it to buy fuel for the car and car washes.  It won't get you snacks though - you have to pay for those yourself!

What happens if I return late?
As you can imagine, this is likely to inconvenience the next member. We really mean it when we say that this is a pain, and to reinforce that message, we'll charge you £25 as well as any taxi fares we incur whilst sorting out the following member.   

When you make your booking, ensure that you book an extra half-hour or hour if you have any doubt about making your return time. You can also extend your booking by ringing us from the car during office hours at least 15 minutes before the end of your booking, but bear in mind that if another member has booked the car, extending may not be possible.

What if the reserved space is occupied when I return the car?
All our on-street spaces are covered by 24-hour restrictions (enforced by local authorities) so this situation is unlikely. If this happens, please park the car in the nearest legal space either on-street or in a council run carpark (please not in a privately-owned car park as we then have to pay quite a lot to recover the car), then ring us to let us know where to find the car.