How do I pay my WhizzGo monthly charges?
A few days after the end of the calendar month in which you joined, we'll email you a statement giving details of each trip and the total amount owed. Three days later, we'll deduct the amount owed from the credit or debit card you gave us when you signed up. If we have somehow made an error in your bill, contact us on receipt so that we can rectify it before payment is taken.

I'm worried about online security. Is it safe to enter my personal details into this website?
Yes it is. We use the highest legal level of encryption, and we do not share your personal information except when it is needed to process your application, or if you have chosen to receive special offers. See our privacy policy for details.

Do you send me a bill?
We normally send your bills as a PDF attachment to an email, but we can print and post your bills for a £2 monthly charge.

What are the rates for using WhizzGo?
Please see what it costs page for detailed information.

What other charges might I get?
We don't like doing this, but we will charge penalties if you break certain of the terms and conditions. These are set out on the Additional Costs page.

What if I get caught by a speed camera?
You pay the fine and get the points! When we get the notice from the police, we'll look up who had booked the car at that time and tell you if it was you. We'll send your details to the police, and the notice to you so that you can contest it if you want to. We will have to charge any administrative charges passed on to us by our car leasing company to you.

What if I get a parking ticket?
You pay it! Don't be tempted to ignore it. If you don't pay on time, the notice will come to us. We will forward any notices we receive on to you (in case someone kindly removed it before you got back to your car) and tell the relevant authority who was using the car at the time. If we have to pay any fines because you do not, we will add the amount of the fines to your bill and charge you a £25 administrative fee to cover our time.

What if I get towed away or clamped?
Please don't let this happen. You are responsible for making sure the car is returned to its spot, and we'll charge you for the extra hours as well as fine you £25 for each member inconvenienced.