What does WhizzGo offer me, and why is it different from hiring a car?
Our cars are dotted around the city and can be booked and accessed within a minute! We take care of all bills, so our members can enjoy a car when they want one without the hassle and high expense of car ownership. There's no need to travel to a hire company depot, no queuing for service, no '9 till 5' restricted office hours - nor the inconvenience of 24-hour minimum rentals when you only need a car for a few hours! WhizzGo's consistent hourly price keeps everything easy and affordable.

What other benefits does WhizzGo offer me?
We aim to help you live without a car, so we've negotiated some significant discounts and savings on your behalf on public transport, folding bikes and other nice things. See the additional benefits page for more details.

Who is eligible to join WhizzGo?
To be able to join WhizzGo, you must satisfy the insurance criteria specified by our insurance company, Norwich Union:

• have held a valid driving licence to drive manual gear box cars for at least 12 months
• have not too many points on your licence - give us full details of any occasions when you were fined in your application form and we will check with our underwriters whether they will cover you
• be at least 18 years old (most car rental companies only accept drivers 21 or over, but we at WhizzGo really wanted to give young drivers the opportunity to enjoy having access to a car without having to own one!)
• have not had more than three claims in the last three years
• have no medical condition that the DVLA has ruled makes you ineligible to drive, require special vehicle controls such as automatic transmission or hand controls, and not be taking strong medication or have restricted movement which may present a high risk when driving.

How do I apply for WhizzGo membership?
Go to the Join Now page and fill in the online form or call the WhizzGo team on 08444 77 99 66. We'll normally process your application within one working day and then send you your WhizzGo smart card in the post.

Do I have to apply online?
No. You can ring us on 08444 77 99 66 and we'll either take you through the application form over the phone or send you an application form in the post. Similarly, you don't need to have an email address to be a member: you can book over the phone, and ask for your bills to be posted to you at an additional charge of £2 per month.

How long does it take for me to be accepted as a member?
Generally, you can be behind the wheel of a WhizzGo car within a day or two of submitting your application (in some cases, it may take longer). Once we receive your application, we confirm your identity with Experian and check your driving licence records with the DVLA. If you meet all the qualifications, we'll send you an email confirming your approval and put your WhizzGo smart card in the post straightaway.

Can WhizzGo cancel my membership?
Yes. Our business only works if everyone follows the rules, so we reserve the right to cancel your membership. We'll only do this if you repeatedly break the rules, for example: leave cars dirty, return late, leave cars in the wrong place or fail to report accidents. We aim to keep rules to a minimum; they are designed to ensure that each member finds the car just as they would like it and are not inconvenienced by another member.

Can I cancel my WhizzGo membership?
Of course you can! Simply post us your smart card and a brief letter to confirm your wish to cancel. If you paid a deposit when you joined, we will refund it (less any amounts owed on your account or for damage to the cars).

Do you offer household membership?
Yes we do. There are essentially two options. If second and subsequent members of the same household living at the same address are happy to use the same WhizzGo smart card, then we will charge for one annual membership fee and £15 for each additional member. If, however, each member of the same household wants their own smart card, then we will charge one annual membership fee covering the cost of the first smart card and £20 for each additional card. With both options, your household will receive one bill and will be able to choose the best monthly plan for the household.

Does WhizzGo offer corporate rates?
Yes. Please see our WhizzGo for Business page, or ring Peter Pratt/ Derrick Smith on 08444 77 99 66 for our latest corporate offers. Many companies and institutions, big and small, use car clubs to provide a convenient option for business trips. Any organisation preparing a green travel plan should consider asking us to place WhizzGo cars in the car park; the organisation gets conveniently placed pay-as-you go cars at special rates and the employees get the benefit of cars they can use for personal trips, helping reduce the desire to commute by car. Small and big businesses alike can expect significant financial savings by joining WhizzGo!