What are the terms of WhizzGo's insurance?
WhizzGo members are covered whilst using a WhizzGo car by a comprehensive insurance policy obtained through Norwich Union. Coverage is provided for damage to vehicles and other property in the event of an accident. It does not cover theft of personal property from inside a WhizzGo car or personal injury to the member driving the car. Our policy has a £500 excess for all our cars so if you were at fault, you'll be charged up to £500. If a third party is at fault, the third party's insurance should pay for the damage.

If the accident was another party's fault, try to gather proof at the time of the accident, preferably a written admission by the other party. Full instructions about what to do if you're in an accident are in the booklet that will be sent to you when you join and in the passenger glovebox of each car.

You're not covered by WhizzGo insurance when you're driving someone else's car, and non-members are not covered if they drive a WhizzGo car. We'll cancel your membership if we find you've allowed a non-member to drive. If you have any questions about the WhizzGo insurance, please contact us.

Am I responsible for any of the cost of damage to a WhizzGo car?
The reserving member is responsible for all WhizzGo fees and costs from the time of pickup until the car is returned to its reserved space. Members will also be liable, up to the applicable excess, if they fail to close all the windows, doors, hatches and sunroofs which results in damage being caused to the car. Members are required to report (to 08444 77 99 66) any condition that makes the car unsafe or unserviceable, including (but not limited to): poor driving feel, damage, missing or broken lighting, missing or broken rear-view mirrors and broken windscreen glass.

What happens to theft or vandalism insurance claims when it wasn't my fault?
WhizzGo will only charge you up to the applicable excess if you left the car in a situation where a reasonable person might anticipate theft or vandalism - for example, leaving the car unlocked.

What if there is an accident?
Clear, simple instructions about what to do after an accident are set out in the A5 members' booklet kept in the car. You should do as you would if it were your own car. Exchange information with the other driver, if there is one. Under no circumstances make any admissions yourself. You should call us immediately either from the car or on 08444 77 99 66 and we will help you with the details. We'll also take care of the other bookings we have for the car and arrange for the car to be removed if you can't drive it.

If you are at fault for any damage, you are responsible for any repair bills up to the applicable excess.

What happens if the damage was not my fault?
Try to gather proof at the time of the accident, preferably a written admission by the other party. Prepare a written statement with a picture describing what happened before you leave the scene or as soon as you get to your destination or home. Full instructions about what to do if you're in an accident are contained in the A5 members' booklet in the passenger glovebox of each car.

How do I report damage or breakdown?
Please call us from the phone in the car or ring 08444 77 99 66 as soon as possible.